Mission & Core Values . FIG Commitment . Service Guarantees . Student Protection Scheme . CaseTrust

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Student Protection Scheme

We have in place a Student Protection Scheme (SPS) as stipulated by the Consumers Association of Singapore (CASE) by way of Student Tuition Fee Insurance. You may refer to CASE's website at www.case.org.sg for more details.

Our Student Tuition Fee Insurance Scheme with NTUC Income indemnifies students for their tuition fees paid in advance under these circumstances:

i) in the event that FIG is not able to continue operations due to insolvency and / or regulatory closure;

ii) if FIG fails to pay penalties or return fees to the student arising from judgements made by the Singapore courts; and

iii) in the event upon death or total permanent disability of the student.

In addition, we have in place a Student Service Policy detailing our service quality policy, refund policy, transfer and withdrawal regulations, course enrolment information, confidentiality policy on student data, marketing communications and feedback mechanism. The Student Service Policy is communicated to the student through our various communication channels.

 

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